Return Policy
Return and Replacement Policy
At Totally Balanced, we prioritize quality and customer satisfaction. Due to health regulations and our handmade products, all sales are final.
Defective Product Replacement
To ensure prompt assistance, please note the following:
1. Notify us within 48 hours of delivery via email: shoptotallybalanced@gmail.com
2. Include receipt or proof of purchase and photo of defective item
Eligibility for Replacement
Replacement consideration will be given for products defective due to Totally Balanced's error (e.g., broken, cracked, spilled).
Exclusions
The following are not eligible for refund or replacement:
1. Personal preference issues (color, scent, texture)
2. Failure to read product descriptions
3. Damage occurring after product delivery
Liability
Totally Balanced is not responsible for damage or misuse of products after delivery.
Thank you for understanding our commitment to quality and customer care.
At Totally Balanced, we prioritize quality and customer satisfaction. Due to health regulations and our handmade products, all sales are final.
Defective Product Replacement
To ensure prompt assistance, please note the following:
1. Notify us within 48 hours of delivery via email: shoptotallybalanced@gmail.com
2. Include receipt or proof of purchase and photo of defective item
Eligibility for Replacement
Replacement consideration will be given for products defective due to Totally Balanced's error (e.g., broken, cracked, spilled).
Exclusions
The following are not eligible for refund or replacement:
1. Personal preference issues (color, scent, texture)
2. Failure to read product descriptions
3. Damage occurring after product delivery
Liability
Totally Balanced is not responsible for damage or misuse of products after delivery.
Thank you for understanding our commitment to quality and customer care.